Refund policy

 

📦 Return & Cancellation Policy – Pridola

1. Return Period

You have 30 days from the date you receive your item to request a return.

2. Return Conditions

Returns without prior approval will not be accepted. To initiate a return, please contact us through the chat widget.

3. Return Process

Please use our chat widget to start a return. If accepted, we'll provide instructions.

🔒 Important – Sale Items

All sale items and promotional offers are final sale.
They are not eligible for refunds, only for store credit if they meet return conditions.

4. Non-Returnable Items

We do not accept returns or refunds for:

  • Custom or personalized items

  • Personal care products

  • Gift cards

  • Sale or promotional items (store credit only)

5. Damaged or Defective Items

Please check your order upon arrival. If your item is damaged, defective, or incorrect, contact us through our chat widget below within 3 days.

6. Exchanges

If you want a different size, color, or model:

  1. Return the original item per the process above.

  2. Place a new order for the item you want.
    (We do not do direct swaps.)

❌ Cancellations

  • Full-price orders: You may cancel within 30 minutes of purchase for a full refund.

  • Sale or promotional orders: Cancellations are only eligible for store credit, even within the 30-minute window.

7. Preorders & Restocked Items

Preorders are final sale. Refunds are only possible after delivery.
We reserve the right to extend delivery estimates by up to 15 days.

8. EU 14-Day Right of Withdrawal

If your order ships to the EU, you may cancel within 14 days. Item must be unused, in original packaging, with proof of purchase. Return shipping is your responsibility.

9. Refunds & Store Credit

If 15 business days have passed after approval and you haven’t received your refund or credit, please contact us through our chat widget.

10. Unclaimed Packages & Incorrect Address


Orders not collected or accepted within 15 days and returned, abandoned, or destroyed by the courier or post office are not eligible for a refund. If caused by an incorrect address, delivery refusal, or failure to pick up a held package, we may offer reshipment at 50% of the order total, once a correct address is confirmed. Customers are responsible for accepting delivery or collecting held packages.